Outlook Mail
Connect Outlook Mail so your agents can read inbound email and reason about correspondence. Common use cases include AP help desk, vendor inquiries, and remittance handling.
Audience: IT (the enabler) and builders
What it can do
- Read. Mailbox sync.
This integration does not support Write, Triggers, or Reply through the workspace-level integration. The bound email pattern adds them on top.
Triggers and Reply come from binding. Want inbound mail to fire work items and the agent to reply through this mailbox? See Bound email for the full wiring with email templates.
Who connects this
Admin-enabled OAuth. IT registers an application in Microsoft Entra once. After that, a team admin or workspace admin connects the integration for a team or the whole workspace. Builders add it to their Projects without signing in.
IT registers the application in Microsoft Entra
Register an application and grant admin consent for the mailbox read scopes.
A team or workspace admin connects the integration
Once stage 1 is done, a team admin or workspace admin opens Integrations, selects Connect on the Outlook Mail card, and signs in with the Microsoft account of the mailbox the integration should read. In Available to, they choose Team or Workspace. Shared mailboxes still require admin coordination.
Builders add it to their Projects
In the Project context, builders add the integration with Add to project. They do not sign in to Outlook.