Connecting agents to Slack

As an administrator, you'll connect Sema4.ai Agents with Slack.

Prerequisites

Here are the prerequisites for connecting Sema4.ai Agents to Slack:

Sema4.ai Control Room access with minimum Operator role in the workspace
Slack administrator access
Permission to create and configure Slack Apps in your workspace

Set up Slack Channel

Add Slack Channel in Control Room

Log in to the Sema4.ai Control Room
Navigate to Deployed agents and click on the agent you want to connect with Slack
On your agent's overview page, click the three dots menu (...) in the upper right corner and select Configure Slack from the dropdown menu

This will open the Slack channel configuration window. Copy the Manifest content provided in the window. You will need this to create a Slack App.
Slack configuration in Control Room

Create a Slack App

Open Slack and navigate to Apps > Browse Apps > Build (top menu bar)
Click Create New App
In the Create an app window, select From a manifest

Choose your Slack workspace and click Next
Paste the Manifest content copied from the Control Room (in the JSON tab) and click Next

Adding manifest that was copied from Control Room

Review the details and click Create

The app will be created, and you will be redirected to the app's settings page.

Copy App Credentials

In the app settings, go to Basic Information (Right after the creation of the app, by default, you will be on this page)
Copy the App ID and paste it into the Control Room configuration window

Click Show on the Signing Secret field, copy and paste it into the Control Room configuration window

Generate App-level Token

Next, Scroll down to go to App-Level Tokens in the Slack app settings
Click Generate Token and Scopes

Provide a token name (e.g., sema4_token)
Select connections:write as the scope
Click Generate

Copy the generated token and paste it in the App-Level Token field in the Control Room Slack configuration window

Create a Bot OAuth Token

Go to OAuth & Permissions in the left sidebar
Click Request to Install to install the app to your workspace

Your slack workspace administrator will need to approve the installation
Once approved, you can copy the Bot User OAuth Token and paste it into the Control Room configuration window to Bot level Token field

Configure App Home settings

In the left sidebar, go to App Home
Scroll down to Show Tabs, and select the ** Allow users to send Slash commands and messages ** checkbox

Ensure all required fields (App ID, Signing Secret, App-level Token, Bot OAuth Token) are filled in the Control Room configuration window before proceeding.

Finalize Integration

Click Save in the Control Room to complete the Slack integration
Open Slack and verify that your agent appears as an app
Test basic functionality to ensure the agent is responding as expected

Agent Management & Next Steps

Congratulations! You've successfully connected Sema4.ai agents to your Slack workspace. Your organization now has access to powerful AI capabilities directly within Slack. You can also use Control Room to monitor agent performance and update agent configurations as business needs evolve.

Monitor agent performance through the Control Room dashboard to gain insights into usage patterns and identify opportunities for optimization
Version Control and Update agent configurations as business needs evolve */}

Slack User Guide