Troubleshoot common issues

Since agents running on the Sema4.ai platform actually operate within your VPC, Control Room only receives minimal metadata updates. The backbone of observability on the Sema4.ai platform is OpenTelemetry instrumentation, which covers all key aspects of the platform's performance.

We are here to help. Our field team can assist you in setting up observability to feed logs and traces into your preferred platform, such as Splunk (opens in a new tab), Datadog (opens in a new tab), Dynatrace (opens in a new tab), or any system that supports OpenTelemetry Collectors. For further details on configuring monitoring using LangSmith, visit LangSmith account setup guide (opens in a new tab).

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