Conversation Starter
Ever want to ensure that each conversation a user starts with an agent begins with a specific message? That's where Conversation Starter comes in. It's available in the Advanced Options when creating or editing your agent, and takes the message you provide and sends it to the agent at the start of each conversation.
Configuring Conversation Starter in Studio
Edit your agent
- Open your agent in Studio
- Click Edit Agent
- Scroll to the bottom and click Advanced Options
- Find the Conversation Starter field
- Type your desired conversation starter message in the text field
- This message will be automatically sent to the agent at the beginning of each new conversation
- Click Apply Changes to save your configuration
Start a conversation
- Click + New Chat
- The conversation starter message will be automatically sent to the agent.
