Microsoft Teams
Connect Microsoft Teams so your agents can read channel and chat history, respond to @mentions, and reply in-thread.
Audience: IT (the enabler) and builders
What it can do
- Read. Channel and chat history.
- Triggers. An @mention fires a run.
- Reply. In-thread only.
This integration does not support Write today.
Who connects this
Admin-enabled OAuth. IT registers an application in Microsoft Entra once. After that, builders OAuth their own access.
IT registers the application in Microsoft Entra
Register an application and grant admin consent for the Teams scopes.
Builders OAuth their own access
Once stage 1 is done, builders OAuth from within the platform.
Builder picks teams and channels
In the Project context, pick the teams and channels to bind.
What this article will cover
- Registering the application in Microsoft Entra
- Required permissions and admin consent
- Connecting and authorizing
- Picking the teams and channels to expose
- Verifying the connection
- Common errors and how to resolve them