Data Intelligence
Document Intelligence
Meet Document Intelligence
Intelligent work management

Document Intelligence Work Management Service

Overview

The Document Intelligence Work Management Service orchestrates autonomous document processing through specialized Worker Agents while maintaining the right level of human oversight. By combining AI-powered automation with intelligent collaboration capabilities, this service transforms how enterprises handle document-centric work.

Intelligent Work Management represents a fundamental shift in document processing - moving from manual handling to true autonomous operation that seamlessly combines AI efficiency with human expertise when needed. It enables organizations to process thousands of documents with precision while maintaining complete control and visibility.

Document Intelligence Work Management Service Architecture
Document Intelligence Work Management Service Architecture

Key Components & Concepts

Processing Flow

1. Document Content Detection

When new content arrives in DocumentDB:

  • Trigger monitors for new extracted content
  • Validates document processing state
  • Prepares for work item creation
  • Initializes processing context

The Work Item Trigger ensures seamless transition from document extraction to autonomous processing, maintaining complete context throughout the workflow.

2. Work Item Creation

The system creates a structured work package:

  • Associates document references
  • Sets initial metadata
  • Establishes processing context
  • Prepares for queue placement

Work Items maintain comprehensive context throughout processing, enabling effective collaboration when needed.

3. Queue Management

Work items are intelligently distributed:

  • Queue placement based on priority
  • Load balancing across agents
  • Resource optimization
  • Processing state tracking

4. Worker Agent Processing

Agents autonomously handle work items:

  • Execute defined business logic
  • Maintain processing state
  • Generate detailed reports
  • Handle exceptions appropriately

Worker Agents operate independently but know exactly when to engage human expertise, ensuring efficient processing while maintaining accuracy.

Collaboration Workflow

When human expertise is needed:

Intelligent Escalation

  • Agent detects need for collaboration
  • Prepares comprehensive context
  • Updates work item state
  • Notifies appropriate users

Rich Context Sharing

  • Complete processing history
  • Relevant document content
  • Clear decision points
  • Supporting metrics

Resolution Tracking

  • Captures user decisions
  • Updates processing state
  • Maintains audit trail
  • Resumes autonomous processing

Best Practices

Next Steps

🤖Document Work Item State ManagementLearn how the three core services including Intelligent Work Management play a role in the lifecycle of a document work item and its processing state.
Multimodal document extractionDocument work item state management