Payment Remittance Use Case
Many organizations face significant challenges processing and reconciling high volumes of customer payments, especially when dealing with various payment methods and complex remittance information. Let's explore how Document Intelligence transforms this process through a real-world scenario.
Meet AquaEnergy Solutions
AquaEnergy Solutions, a mid-sized utility service provider, faces challenges that are common across industries:
- Processes thousands of payments monthly from diverse customers
- Handles multiple payment methods (ACH, wire transfers, consolidated payments)
- Manages complex invoices across electricity, water, and gas services
- Needs to match payments against open receivables quickly and accurately
- Must handle varying remittance document formats based on payment type
While AquaEnergy is our example company, this scenario is based on real challenges faced by large enterprises, who process thousands of complex remittance documents monthly.
The Challenge
Each customer payment arrives with remittance information specifying how funds should be applied to outstanding invoices. The manual process involves:
- Extracting data from PDF remittance documents
- Matching payments against open receivables
- Validating payment amounts and allocations
- Identifying and resolving discrepancies
- Generating reconciliation reports
- Uploading results to payment systems
What previously took hours of manual effort, Document Intelligence transforms into an automated workflow completed in seconds.
Understanding the Remittance Documents
These documents demonstrate why manual processing is challenging - varying formats, complex line items, and the need for precise reconciliation across multiple service types and facilities.
Pre-Configured Environment for Try Now
When you use Studio's Try Now feature, you'll work with a pre-configured environment where:
Document Type Already Defined
The standardized schema for remittance processing has been created with all required fields and tables:
- Core payment fields (Customer Name, Payment Amount, Reference Number)
- Invoice details table structure
- Facility type summaries
Document Formats Configured
Three document formats are mapped and trained:
- ACH payment format
- Wire transfer format
- Corporate consolidated format
Sample Documents Pre-Processed
- Extracted document content ready in DocumentDB (mocked by Try Now feature)
- You'll create work items from these pre-processed documents
- You'll use the Payment Remittance Agent to process these work items
While Try Now provides the fastest path to experience Document Intelligence through pre-configured components, you'll learn how to create all of these configurations yourself in subsequent sections:
- Train Document Intelligence: Learn to define document types and create document formats
- Build Worker Agents: Create agents from scratch and develop custom processing logic
What You'll Experience
Through this hands-on experience, you'll:
- Deploy the Payment Remittance Agent using Studio Try Now
- Create work items from pre-processed documents
- Watch the agent autonomously validate and reconcile payments
- Experience how agents handle both successful processing and discrepancies
- See how agents know when to engage human expertise
While Document Intelligence enables end-to-end automation from document ingestion through final reconciliation, this guided experience focuses specifically on the Worker Agent's role in autonomous processing - starting from the point where documents have been processed through the Multi-modal Extraction Pipeline.
Ready to begin? Continue to Meet the Payment Remittance Agent to understand the agent's architecture and capabilities.